1.Are the sneakers original？
yes our product are exactly as our website picture shows ,there are real exactly product pictures of we sell.
2.where you ship good from ?
we ship the good from china.
3.where do you ship to? and payment method？
we accept PayPal and credit card pay On onlinestore for orders and ship to worldwide.
These purchases may be subject to import taxes, custom duties and fees, as required by the destination country. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
we aslo can use other payment menthod ,we can pay by \ wise \ revolut\ Western union \ moneygram\bank tranfer .please contact us to get account and step .
4.How do i cancell my order?
only unshipped orders can be cancelled.cancellation may be done either through email (youyousneaker@hotmail.com)or by whatsapp(+8618950775953). whatsapp will get faster reply .refound will be issued accordingly if card is changed.
5.When will my order arrive?
Orders are shipped by UPS or FEDEX or DHL or USPS .
Please allow 1-3 business days for order processing and verification, after we send out package to shipping company 2 days then will update tracking num on order .and an additional 7-14 business days for delivery .but sometime can take long from time to time due to customs and other conditions beyond our control.
6.What is your return policy?
we accept returns for refunds, credits, or exchanges. but for prevent of ship fees and time of both. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. If you have questions regarding the sizing of a specific item, please inbox us or contact us (youyousneaker@hotmail.com)or by whatsapp(+8618950775953) and our staff will be more than willing to assist you. and we have QC service to you to make sure you have satisfied order .
7.Can I contact you directly with any questions?
Please contact us (youyousneaker@hotmail.com)or by whatsapp(+8618950775953 fast reply ) if you have with any questions regarding your order or products we carry.
8.Why does my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
9.Can I order other items that are not offered on the web store?
Yes ,if want order items that are not offered on the web just contact us whatsapp +8618950775953.
10.Do you re-stock your inventory?
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site. We will occassionally offer specials, sales and online-only deals
11.QC service
We can make details picture for your to check before we delivery package to ship company.if you need QC service please contact us by whatsapp (+8618950775953 ) after your make order and send us about your order case.